Beautiful Home celebrity

More folks getting screwed out of items they've earned. From the tech support graveyard:

This is the 2nd time I have a complaint. First, The Dolphy room, I won 3 races and I did not get a silver crown.

Okay so lets back a second,

1st. Sony deletes my Dolphy's, and does shit about it, and didn't even respond to me as to what happened.
2nd. I had to completely start over even tho I have the trophies in my personal space too prove it.
3rd. You allow private Hudson servers, well holy hell, this explains why we have super fast Jet dolphy's. Hence you allow this. Are you fucking kidding me? Explains why when I score a 88 in the ring game, and god forbid if I ever get a chance to win. Do I smell hacks?
4th. My main dolphy has a bronze crown, so I win 3 races, well, where is my silver crown?

I understand that it is beta, but this is the kind of shit you want to give us? You don't help the people that need help, I see posts in here about the same stuff, and yet what, you do what? NOTHING? Why do we have support, why do you even bother, beta? Beta is just a blanket to cover up the real issues and make up excuses. I like to think that things will be better, but yet have seen epic fail on Sony.

Start caring, give a shit Sony, don't let this shit to keep going on.

The problem I have with people wanting to run a private hudson server is that sure they can get their crowns, but even makes it easier for people to hack and crack code that they can put on their memory stick and possible hack the file too as well, thus making it not fair for others such as myself.

Do something Sony besides sitting and rotating on the thumb making yourselves feel good.

From the tech support graveyard:

I have been one of those very patent but I have lost that. It's been several days sense I bought the Dolphy Room and raised 2 Dolphy's. One day they were gone. After the rewards and stuff I have earned I could not believe it.

I have sent the MOD's messages, I have send the webmaster email like support told me to over the phone. I have got no response from anyone at all.

Do you really care. Personally I think they messed up and deleted my stuff. I know @home is beta, but hell, at least respond to your customers/community. The program is only as good as the support is.

I demand a explanation as to why they are gone? Why can't you answer me? Why do you Ignore us for? Is this the kind of support you want to give too your community which is nothing? We pay for something and your screw us in our bum?

I will not spend another single penny on @home until I get a answer as too why this happened.

It is you that failed / lose, not I.

You wan't my support, then support me.

Via the forums:

I have been one of those very patent but I have lost that. It's been several days sense I bought the Dolphy Room and raised 2 Dolphy's. One day they were gone. After the rewards and stuff I have earned I could not believe it.

I have sent the MOD's messages, I have send the webmaster email like support told me to over the phone. I have got no response from anyone at all.

Do you really care. Personally I think they messed up and deleted my stuff. I know @home is beta, but hell, at least respond to your customers/community. The program is only as good as the support is.

I demand a explanation as to why they are gone? Why can't you answer me? Why do you Ignore us for? Is this the kind of support you want to give too your community which is nothing? We pay for something and your screw us in our bum?

I will not spend another single penny on @home until I get a answer as too why this happened.

It is you that failed / lose, not I.

You wan't my support, then support me.

I have to admit, while the man does make a point.. please, would you make an effort to spell properly next time? Thank you. So that's one more unsatisfied customer.. how many until Sony actually gives a damn? To be completely honest, I don't think they ever will. I think that as long as the same group of people continue support them, they will thrive. Two or three unsatisfied customers matter little when you have hundreds (yeah, not thousands, nice try though guys), of sheep who will purchase anything.

Another report of people buying items in home and not receiving them:

to whole it may concern i just purchase punk chick bundle from you guys and i only receive hair top and spike on my wrist i never receive the skirt or boots if i pay 1.49 for it i suppose to get every thing right please sony fix it i dont want to lose any money on this thank you come in peace oh also something wrong with my neptune suite apartment it wont let me switch funiture at all why can your fix that thank you again sony have a nice day please asap

(Original poster, please learn to use periods and commas too.)

Ever wonder why tech support is so bad for Home? Well, another insider has given us some information. This person worked in the tech support area for Sony, and has since stopped. From the sounds of it, they didn't part on good terms. With that in mind, here's some great info via email:

Well, for starters, are you aware that very little of SCEA's tech support / customer service is actually done in Foster City? There are 3 levels of Tech Support, they are referred to as Tier 1 (front line agents), Tier 2 (supervisor level agents), and Tier 3 (special teams). Foster City is where you find the Tier 3 and the "in-house" Tier 2 agents who have the most authority. But most of the actual Tech Support is contracted to a 3rd-party company called Sitel, [Home-Watch note: I looked up this company, and they do exactly what this person says they do. Check their website here] and the call center is located in Las Vegas, Nevada. One of the reasons the Tech Support and Customer Service for PlayStation Home is as bad as it is, is due to the clowns who run this call center, and the misfits they hire to staff it. The so-called "elites" that you refer to on the PS forums generally speaking have more knowledge of PS Home and the PS3 than the Tier 1 (and Tier 2) agents who staff this call center. I'm sure that doesn't surprise you. For the most part they are poorly trained, are not given adequate support to do their jobs (in terms of material resources or knowledge), and the turnover rate is high, so there are few agents with much experience. Another factor has to do with actual Sony policies, which are not very consumer friendly. Example: Consumer buys Midway tickets for PS Home, but never receives tickets. The vast majority of Tier 1 agents don't even understand this issue and will probably try to brush off the consumer. Those few who do understand the issue aren't given adequate information as to what might be causing it, or how to resolve it. All they can do is kick it up to the Tier 3 level, but if a solution is found, it likely won't be communicated back down to the Tier 1 level. Same applies to consumers who buy Home items like clothing or furniture but don't receive them. Or those who have missing items from their inventory, both free and purchased items, which one day just aren't there.

According to this topic:

This bug was first reported 1st July 2010 and continues to be frequently experienced by users inside the Midway space.
Description: During a "Free Play" session, Midway often deducts a ticket from the player when it shouldn't.
Players who have purchased the Green Ticket report that they often lose a ticket during Free Play. Players whose token counter already reads "0" report seeing the counter become -1 (negative value). The bug appears to originate with a combination of latency effects (10 to 12+ seconds), occasionally truncated play time (lasting less than the 1 minute duration and related to a game queue crash), and the necessary completion of a queued user's play *after* the Free Play minute has officially "ended."
I have seen the bug specifically occur with Frog Flinger, Darla's Darts and Miz Fortune but it appears all the games are susceptible.
Persistence of this error is repeatable, especially with a slow network connection. I estimate paying players who participate in Free Plays over 8 hours will lose about 12-16 tickets out of 50 to this bug. It results in a significant loss of tickets. Please look into this. Thanks.

Pretty clear bug report. In fact, this is one of the most exceptionally clear bug reports I've seen on this dead forum. And of course Conrad_Max stops in with his usual sage-like advice.

When I realised that this was happening, after two or three games, I just wouldn't play the free games while I still had tickets on me. I just wait until I run out of tickets.

Which the reply was... delicious. This is one of the most awesome and honest ownings I have ever been witnessed:

With reference to the previous Reported Error mentioned above:
Conrad_Max 07-02-2010 01:43 AM (link: Re: Midway Carnival Rip off)
[...] I did purchase the tickets and I won many prizes. We don't have to buy the tickets, but it sure speeds things up. The atmosphere in The Midway was very much like a carnival.
After the space was fully loaded, everything seemed to run smoothly. I had no issues with the space other than when a free game was avauilable, I ended up using some of my tickets. A minor problem and one I can easily avoid. The games were fun and even challenging. Just like a videogame. [...]
I find the disingenuous nature of that response, and other comments along the lines of "Just buy a ticket, it's only a dollar and sure speeds thing up," to be highly disturbing. It is disturbing given you yourself noticed the ticket-loss error at the time, but still claimed that it was "not an error" and that there were "no tech issues to hamper my enjoyment of the games in the space."
Hello?? Only the most contorted logic can explain away this bug as a 'feature' that "works as advertised."
Avoiding the free plays while in possession of tickets is an obvious user-based solution, yes. But that does NOT excuse the existence of this error, which is a serious bug given that I have seen it occur in about 25-50% of my free plays. If we are in the space and see a flashing Free Play notification occur for a game right beside us, should we not reasonably expect that the game will actually be free?
Penalizing those who have actually invested in the space by buying tickets is not good business.
The matter is all the more significant given that some users say they have already spent $20+ in Midway but won only about 40 of the available rewards. This happens while playing both paid AND Free Plays.
Completing Midway requires a dedicated investment in both time and money, so an attrition (ticket loss) rate of even 25% of one's purchase is a serious problem for a lesser-skilled player. The Free Plays would have been an excellent way to manage and extend one's budget... *IF* they were actually free.
Strategically, there are certain games with such a difficult learning curve (Ball Squeezer, Rebound) that I had no intention of ever using tickets on them. Rather my intent was to use the Free Plays in order to figure them out-- and to be pleasantly surprised if I did manage to beat a level. The fact that I now have to avoid these games entirely while in the space is not acceptable. The fact that I cannot actually save my tickets to strategically spend them only on certain levels (for example, on levels 1-3, 8-9 of High Roller which require angled power shots) is likewise not a desirable situation.

Ouch. Perhaps Conrad will resist the urge to hover around the tech support graveyard looking for chances to save Home's shitty credibility. I doubt it, but I can dream. Conrad_Max hangs off Home's cock like a third nut.

The new Toy Story outfits are bugged. Do not purchase them. It appears as always there's a bug, and in this case it appears to be stupider than usual. It appears they managed to get the genders completely backwards. According to this topic:

Did Sony/Home switch the male/female wings? I was in kiosk - looking at male - and saw the buzz lightyear wings on a female top - those dirty pillows DO give it away - hehehehe - then I froze - wait - my PS3 froze

Honestly, this is just..I don't know whether it's funny or sad or what. But as most (if not all) of you will soon come to find, when trying to update Home to 1.36, rather than updating, it'll just reset your PS3. So before I even tried patching mine (I actually for got until I saw this), I saw this on Twitter:

#PSHome - for those having difficulty patching to 1.36, there is a workaround posted on the forums now:http://bit.ly/chnFjk

What?! A "workaround"? Haha, are you serious? Basically, for some reason, if you try hitting X to start the install process, it will just reset your PS3. What you have to do is wait for the HDD light to not be lit up anymore. They say wait for it to stop blinking, but mine was just lit up solid, and the time it took for me to wait for the light to go off was similar to the time it takes to load into Home. Oh, and the patch is on 5210KB.

Anyways, here's what the patch is supposed to do:

Patch Notes Improvements

We have reduced the time Home takes to start up. After installing and loading the patch for the first time, subsequent loads will be significantly quicker from then on.
We’ve also improved the 3D audio positioning for stereo and 5.1 surround sound.

Bug fixes

Fixed a bug that could cause large files to be improperly cached.
Fixed a bug that would prevent you from changing the size of the cache under certain circumstances.
Fixed a bug that could cause a crash when taking photographs.

It does seem to be faster jumping from space to space, but the initial start-up is still pretty slow.

Via email:

Hi all, First off all congrats with your site, i come straight to the point. In home there is a space named sodium, there you can play or download (if you want the full game buy a pilotjacket (€4.99 5.99$ i guess). Now the problem is the saltshooter game has got a bug, when you want to upgrade your weapons etc. you get kicked out and you cant go anny further. This problem is there alrready for months, and they still didn fix it, i googled it and i even found a topic dated from august. (Home Watch note: Salt Shooter has only been around since December, the person writing is confused on the date) I see also people informing about the mather only thing they get is the answer back that they aware of it (meanwhile our wallet misses out bout 5€ or $ they bring out new items to buy.

I feel a bit bad for not bringing this up before, since this has been happening for a long time. Well, it has been corrected. This bug HAS been around for a long time. There have been numerous times I've come close to post and forgot. I have since corrected that.

It seems some users are suffering from more mystery bugs on Home. This round it seems to be a bug that won't let the menu come up when the user presses start. As per most mystery bugs it affects some people and not others. Here's a topic about it:

Can some please help me with this problem? Whenever I press the start button the menu pad doesnt show up. My start button isnt broken since I can pause other games. I had this problem since I got my PS3.

I've noticed a trend on the PlayStation Home Support Forums. (Other then the complete and total lack of help by staff) It seems the catch all answer to any tech support issue is to delete Home and reinstall it. Which to me sounds like one of the stupidest concepts ever. Even stupider due to the fact that it actually works. Imagine if you replaced Home with Windows or MacOS. Imagine any time you had an error you went to a poorly coded tech support forum, which resembled forums of the late 1990s. Upon asking a question of any kind, no matter the error another USER (Not Microsoft or Apple's staff) told you "It can be fixed in two steps. Just delete your operating system and reinstall it." Home has the laziest tech support of any program found on a gaming console. Here's our suggestion, next time you have a problem with Home, delete it. Then just skip step two.

According to this post:

Okay, I've already sent messages+receipt proof of purchase to Customer Service Support regarding the Red Dead Redemption Armadillo Woman Outfit Bundle for $3.99.

They responded back that the Top+Leg+Shoes should appear in the outfit section and the hat in the head section.

I've checked both those areas every other tab in the Wardrobe and it still has not appeared in my wardrobe...

Is this happening to other girls that purchased this?

What now? I've send another email to Customer Service just now.

Just another observation of Home failure brought to you by the same "ugly, hateful, libelous site*" Locust_Star loves.

*Real, authentic Locust_Star quote.

Speaking of bundles missing items, there is this topic:

The Clone Trooper gloves are clearly shown to be part of the bundle in the picture on the LucasArts store, yet are missing when purchased. The Clone Trooper gloves have been missing from the NA store for quite a while and it's about time NA gets to complete the outfit. Those who bought the bundle and received no gloves should be compensated for the missing gloves as well.

Another reason to avoid spending money on Home: (Edited for spelling and grammar)

Two days ago it took me an HOUR on the phone to straighten it this out. Apparently my acct got put on hold because I made several single purchases in "PlayStation Home" for myself. PlayStation took it upon themselves to flag my account due to my card possibly being stolen, but not bother to contact me about it. After three days of my account being on hold I spent an hour on the phone i was finally able to to log back in. Today i log in and ALL MY PURCHASES ARE GONE!!! (Two apartments, furniture, outfits and other items) I called them back today about all my stuff being missing and they tell me its not their problem and i have to contact moderators in this FORUM to get my PURCHASED ITEMS BACK. I find this very wrong and annoying.
Will someone please explain this madness and tell me how to get my stuff back?

Nothing warms my hear more, or puts a spring in my step then seeing the Home support forums plastered with complaints. Let's have a look at some.

Great morning.

Jack Buser, the director of Home recently made a blog post, which we've covered here. I'd like to take this moment to highlight some of our favorite comments:

What I would like to know is when do we get the trophy room that was shown so long ago?

I’ve been buying Personal spaces this past week. IDK why, but it attracted me to be on PSHome more. Thanks guys, now I’m addicted :)
Jack Buser replied on February 22, 2010 at 1:57 pm:

Happy to hear it Jetup. We’re glad to have you with us! [editor's note: I'm sure you are glad to have someone funding your pockets.]

Lively conversation on the forums?

Hate to say it, but that just shows how out of touch you guys are. Have you REALLY been to the forums? People with opinions are driven out by your trolling HCVs, or shut down by Lithium staff. It’s “heavily controlled” conversation, not lively in any sense of the word. You can’t hear us, because we are moderated beyond belief. Some things we need to be respectfully frank about, but it just gets shoved to the side.

I’m curious Mr. Jack exactly what it is we have to look forward to? We’re constantly told for months on end “wait and something good will come,” and all we get are ridiculous dance offs and broken games. I’d like to know WHAT it is I’m looking forward to. I understand the gaming industry is packed with secrets, intellectual property rights, and non-disclosure agreements. But would it kill you to let us know what the status of the core update? Or when we can expect to not wait 10-30 minutes for bootup?

As for the “games” most are completely terrible. I wouldn’t use this as a bragging right. When they function, which is rare, most times the game is simply just duller then dirt.

My apologies for being brutally honest, but I’ve sunk HUNDRES of dollars into home, and it honestly hasn’t been worth it yet.

I don’t really care about new features, but please, PLEASE make sure you fix Home stability, load times when starting up, when using the wardrobe, loading new spaces, etc. Increasing the cache size feels useless right now so I reduced it back to 3gb and funnily enough, Home is now faster but can still use improvement.

Oh and let’s not forget the Central Plaza glitch which has been going on around the time 1.30 released.

Did Jack actually use the words “a renewed focos on OPEN DIALOGUE”?!!!

When have you ever focused on open dialogue?

You removed voice chat from HOME, and then HEAVILY censored the crummy little voice chat you left us with.

You never respond to comments or participate on the blog (other than to post advertisements for crap that nobody ever requested).

The state of HOME is a sorry one yet you’d paint it otherwise? No mention of how buggy it is? This program crashes my PS3 constantly like nothing else! That kind of stuff doesn’t slide with other PS3 software and it sure shouldn’t with HOME. Who developed this thing anyway? I can’t imagine it was any real game developer as Sony studios alone have put out many great games on the PS3 with open worlds and minimal loading, yet HOME is a bunch of tiny rooms and still chugs. Is it running off of only 1 SPU or something? I try to enjoy it for what it is but it fights me tooth and nail every step of the way. The long loading, extreme slowdown and crashing needs to go. Then you can get back to selling non-existant things that are now costing as much as actual games (for example LocoRoco apartment and LocoRoco Cocoreccho share the same price).

Yeah please focus on a few updates that would improve the functionality of Home. We don’t need new spaces and costumes every update when you cannot go from space to space without a loading screen or downloading the space over and over again.

I have been a daily user of Home for almost a year, And a some what daily poster on the forums. This is the first time upper management has even stepped up to give us some feedback. I may be wrong, But it’s the first iv’e seen.

Unfortunately, almost every independent ps3 based project I’ve seen Sony put out has been filled with potential but lacking in execution and PS Home is no exception. I believe the developers working for you are somewhat short-sighted.

Wow Home is the longest BETA ever and seems to be getting very boring to use…

WILL HOME EVER COME OUT OF BETA?

LOADING TAKES FOREVER, IT TAKES LIKE 10MIN FROM THE MOMENT YOU PRESS X TO START TO THE MOMENT YOU CAN CONTROL YOUR CHARACTER.

Home lacks focus and as a result I have always felt awkward when using it.

I deleted Home long ago. i did it to get my 3GB back and because it had no appeal for me. I want DA GAMES!!! thats why i bought a PS3 early, only to get short changed in the memory dept. Believe me, if i had the HD space id glady stroll around Home a little, but a transfer at this point is a hassle and of course $$$$$$

Its been quite a while since the open beta started. Is Home ever going to stop being a beta?

Hm, how do I respond to something like this.. Well, more power to you and home.. Personally, I know everyone looks at me as a complainer, but sorry, I’m just trying to watch out for other people and I posted in the TRASHED ASS lithium forums my concerns on false advertising and paying for items you never get, but Lithium doesn’t appreciate comments like that. I’ll be glad when the day comes when Sony does their own forums, and ditches 3rd party forum idiots who don’t know what they are doing, other then destroying Sony’s Rep. But other then that, I enjoy home and I use it a lot, and I will continue to support home as much as I can, even though there are several issues in home that need to be addressed, like unstable connections, lag, and not to mention one of the biggest problems which is the favoritism among home mangers and certain users of the forums.

PS. People asking for TV’s and music, you might as well forget it, I personally don’t ever see that happening.. I mean look at the constant F13’s, the lag, network errors. No, this will never happen. I mean heck go to Mui Mui boat, see how long you can stay there before you crash.. or better yet how long it takes you to leave!

Here’s to homes future!

@ mr. jack buser

maybe you’ll answer me about what happened to the wizards den? the rest of your team won’t…

LMFAO @ Home. The first time I tried it, I got some weird Hard Drive error after home installed. Uninstalled it right away and after that I never touched it.

YAWNNNNNNNNNNNNNNNNNNNNNNN

HUGE waste of MILLIONS of development dollars. Not ONE of my PSN friends use home. EVER

There’s no point in asking any further qustions…Jack has already fulfilled his “Look at me listen” quota.

Now he’s back to ignoring the hell out of the PS3 community.

epic.

Via email:

hi love the blog wanted to say i have a problem! i am a black guy about 16. there is a lot of racism on home. i talked to this girl for a bit and a guy friend of hers came up and called me a nigger. he used seperated bubbles to do it but i was like wtf. she asked him to stop but then he called her a nigger lover. she was like wtf and took him off her list and he got real mad and started ranting that i was a jiggaboo porch monkey nigger darkie anything he could think of. we both blocked him and then he started messaging us on the xmb so we left to another part of home. later i was on the forums and i got like 30 messages from him all racist stuff. i asked her to check hers and she had more then me. so we reported him. this was like two months ago and he still bugs both of us. we report him on home for stalking cause we have him muted. im sure hes saying bad stuff but you cant report what you cant see. we report him on the forums. we posted a topic on the home forums about it asking why no one is listening to us. it got deleted and got a pm saying you cant use ppls names. so i reposted it without his name asking why no action has been done. i got a four day ban for spamming. those were the only posts i posted since may how is that spam?? why cant we get this racist stalker to leave us alone and why wont staff do ANYTHING??? please post this to show ppl home is lazy and would rather cover a problem then fixing it!!

We apologize that you had to go through that. Racism on home is rarely addressed. It's a sad and unfortunate thing. Be sure that if this type of stuff happens, we will be here to allow you to have a voice.

From our email:

Oh, where to start..

First, I'm Known as [name removed]! Yup that's me!! Now don't get the name wrong, he's usually a pretty nice guy, I mean I have several great friends that I hang with online, (like [name removed] and his wife) usually at Scorpio's bar. But, I also tend to speak my mind and sometimes, if not often usually tend to speak it kinda bluntly, especially when someone double crosses me, like Sony and Lithium have. But I thought I would explain a few things and hopefully clear some things up.

First, we all know home is FREE, and it does say beta.. but they (meaning Sony) can not use beta as an excuse, when you buy something, buy law they have to provide it. For some reason, Sony has a hard time dealing with that issue, so yes, I voiced my opinion on a lot of missing or falsely advertised items. I did this so other buyers could be aware of the issue, and avoid it. At this current time, I'm unemployed so any amount of money I spend is valuable, and Sony is not going to take my money and then not give me what I bought or just parts of it. In fact, I wouldn't let any company do that, regardless of the fact of employment. I mean would you walk into your local Fail*Mart and buy something and then get it home and it not work, would you keep it? No.. I think you would return it... or would you order online and then wait 10 years for them to ship it.. No.. I think you would be calling them. Well, seems how Sony has no phone support for home, what other means can you go about to get support other then the forums? So, yes, I posted there, and I posted a lot! And, yes.. I did help a few users out as well, by giving tours of my places. I enjoyed it! But Lithium took that away by giving me a 4 day ban for spamming the forums. Oh, and here is the quote on why I was banned for that. "You were banned for spamming 'Well in before the delete / lock LOL.'" Yes, I replied to a thread that should of been deleted or locked with just the words: "In before the lock" and boom banned. Now, to me spamming is sending the same message over and over again in the forums, or something that goes to and advertising link. But anyways, I sent an email and a person by the name of Alan Savage, answered, rudely. In fact any contact I had with them were rude and vague. 2 days later another member of my household used their account to access the forums, and they were banned as well for 14 days, along with my account to 14 days. This really ticked me off. How can they ban members, not knowing their family situation. Tell me where it says "only 1 account per household." So I wrote Allen about this and yes, I was a little blunt, I also threaten to seek a lawyer, since their forums are the only way we can get support for HOME. You can not by LAW stop someone from getting support for their products. The response from him was a permanent ban. Personally I'm done with them now, especially after the PS3 got a YLOD, and will cost 177.00 to fix.

Now for several weeks, I now have a contact at Sony, that any time that I have problems I can call a direct number, and no I won't give it out, because he's been nice to help me and I don't want him flooded with a million requests. I was also able to get a good friends missing items back as well. And in my conversations with my contact, I have informed him of their forums and of lithium's banning procedures and the rudeness they offer as their customer service. I said, Jake (real name changed) I hate to tell you, this so called company that runs your forums also represent you, if they leave a sour taste in peoples mouth, it also makes Sony look bad, and he actually agreed. Jake, is going to be looking into who was responsible for picking lithium as their forums and send me the details that I can fully voice my opinion on Lithium. I also, ask him about all the home problems, like who are we suppose to contact when we have problems with home items, because we get the run around when we call the 800 number. His response was "It's funny you mentioned that, because we just had a meeting about that, and the answer is, you should now contact the 800 number and they should send you to the correct department, this issue has been brought up about sending people to the forums for help and should be fixed now." So to make some things clear, you are to call the 800-345-7669 and ask for the network department, or you call directly, but you will be charged for long distance at (866) 286-5123. Then tell them your problem, and people don't let them push you around. Stand up for yourself, and be firm if you have to. Above all of that though, when you call them, voice your opinion on home forums, the mods/managers and Lithium. It's is only through US that they will be aware of these problems. If we remain silent nothing will be fixed or nothing will be done about all the crap going on. See, I look at it this way.. you can let people piss on you.. or you can return the favor, and personally no one pisses on me, and I will fight if I have to, and as a consumer of Sony, I shouldn't have to. I mean what ever happened to customer service with this company? Jake is still looking into a few things, I'll update when I find out more information.

Like you said in your previous blog, we are home users, we are a home community, where would it be with out us? I love home and the people there, it's great fun, and I am back on home using a Slim for the time being, and it's great to be back and just in time for the new update for Thursday, although I will not be posting the faulty items I find on the forums, I'll post them here LOL. Since Lithium likes to try and stop people from getting support for Sony products.

Also, I ask another favor to anyone who has suffered with any of the problems with YLOD of falsely advertised items, to contact: http://www.lawyerseek.com/Practice/Consumer-Protection-C21/Playstation-3-Yellow-Light-of-Death-P212/ Maybe if we get enough people to do that, they continue to investigate this and bring a class action lawsuit on Sony and possibly Lithium.

Peace Out All and see you when I get HOME!!

[name removed]

According to this post:

I have recently purchased the classical Paris bundle and found something interesting. Under the storage tab I have two china cabinets. They both have different images, and yet are the exact same piece of furniture. There are similarities between the pieces of furniture, like, the object itself, and what tab they are located under (which is the storage tab). Now for a few differences.
The first difference is that although they are, as objects anyway, exactly the same piece of furniture, the one that is mislabeled as the classical wardrobe has what I assume is the proper texture mapping for the china cabinet. The actual wardrobe itself is in the 'ornaments' section and has the exact same details as the properly mapped, yet mislabeled duplication. There is a texture mistake on the class specifically. The cabinet labeled as a wardrobe has reflective glass while the cabinet, which is labeled as such, does not. And looks rather washed out.
TLDR:
-Information Duplication on Classical Paris Wardrobe located under the storage tab and possible miscatagorization on actual wardrobe object.
-Classical Paris China Cabinet has improper texture maping.

First report of a missing item for 1/28/10 update:

Today I bought the Gem Dress from the Costumes shop in the mall. I didn't buy the whole set, as I just wanted the dress really. It's kind of an 80's style purple dress with green straps I think. I've been able to preview it from the store, however the dress hasn't shown up on my inventory yet. I've tried logging out and back in and whatever else but nothing seems to have worked. And apparently the dress itself is bugged and no one has it in their inventory yet (correct me if I'm wrong). Hopefully this gets fixed soon, as it was a really cute dress and probably my favorite item from the update today.

Second post, same issue:

I purchased the new Gem Dress from Costumes today and it does not show up in my inventory. I checked under Torso and Legs, and it's not there. I hope this get fixed asap.

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