[ Complaint ] To @home Admins, What? Where?

More folks getting screwed out of items they've earned. From the tech support graveyard:

This is the 2nd time I have a complaint. First, The Dolphy room, I won 3 races and I did not get a silver crown.

Okay so lets back a second,

1st. Sony deletes my Dolphy's, and does shit about it, and didn't even respond to me as to what happened.
2nd. I had to completely start over even tho I have the trophies in my personal space too prove it.
3rd. You allow private Hudson servers, well holy hell, this explains why we have super fast Jet dolphy's. Hence you allow this. Are you fucking kidding me? Explains why when I score a 88 in the ring game, and god forbid if I ever get a chance to win. Do I smell hacks?
4th. My main dolphy has a bronze crown, so I win 3 races, well, where is my silver crown?

I understand that it is beta, but this is the kind of shit you want to give us? You don't help the people that need help, I see posts in here about the same stuff, and yet what, you do what? NOTHING? Why do we have support, why do you even bother, beta? Beta is just a blanket to cover up the real issues and make up excuses. I like to think that things will be better, but yet have seen epic fail on Sony.

Start caring, give a shit Sony, don't let this shit to keep going on.

The problem I have with people wanting to run a private hudson server is that sure they can get their crowns, but even makes it easier for people to hack and crack code that they can put on their memory stick and possible hack the file too as well, thus making it not fair for others such as myself.

Do something Sony besides sitting and rotating on the thumb making yourselves feel good.

Cauldron of the Sunless Kingdom Bugs

From the tech support graveyard:

Bugs:

When more than one user is playing off the same cauldron and somebody wins, it renders the cauldron unplayable afterward. The space needs to be reloaded or the cauldron removed and replaced in the space.

This is what I experienced last night when I invited 2 people over to my apartment. Each time a person would win an item the game would glitch causing all users to be teleported to the cauldron at which point the cauldron would be unplayable by everyone who had joined it. The people kept their rewards so that was not an issue. However, the game was still "active" even though it was unplayable; You still had to hit to exit the game, but the HUD on the left side of the screen was gone, and the ingredient items would not appear on the ground, thus causing the game to be unplayable. Reloading the space, we found, fixed the issue along with removing the old cauldron and placing a new one. Also, when two cauldrons were placed and each player had their own (my 2 guests), then there was no glitch when someone won at one of those cauldrons, and the games functioned properly.


Issues:

Allegedly the reward items are only available to certain persons:

Those marked [Confirmed] have been either confirmed officially or by way of in-world testing. I had people over yesterday to my apartment who were seemingly unable to get the horns or the mushroom chair, therefore it is assumed they may be owner only reward items, but it is not certain. As for the mystery present, I do not remember if the people I had over were able to get it or not, but it is highly possible that they did.

[Confirmed] Skull Crown  - Anyone who has purchased the crown from the Lockwood store.
[Confirmed] Skull Tiara    - Anyone who has purchased the tiara from the Lockwood store.

[Unknown] Horns Male - Anyone who purchased the cauldron from the Lockwood store (cauldron owner)
[Unknown] Horns Female - Anyone who purchased the cauldron from the Lockwood store (cauldron owner)
[Unknown] Enchanted Toadstool - Anyone who purchased the cauldron from the Lockwood store (cauldron owner)

[Confirmed] Glowing Eyes Male - Anyone
[Confirmed] Glowing Eyes Female - Anyone
[Confirmed*] Mystery Present - Anyone

*Confirmed by other forumers.

More Freezes

From the tech support graveyard:

A few users had messaged me saying when trying to view the colored "Ruffle Skirts with Belts" female clothing item from Lockwood Publishing (under the 'One Stop Shop' tab in the Kiosk) they would freeze and be forced to reboot their PlayStation 3 system.

I came across the same issue, I don't think it's a specific color version of the items but I tried viewing the Red and also the 'Yellow Ruffle Skirt with Belts' but the (WWW) icon paused before showing on my avatar - freezing my PS3. If anyone else (or your friends) had this issue please post here, thanks!

Bugs, Bugs, and More Bugs...

I just read one of the most compelling tech support pleas ever:

I loved Home, I really did, but now I only like it a little bit. The reason I say this, is because...

1. We shouldn't have to have a bigger cache size, just so Home will work better, otherwise there is no point in being able to choose the size of the cache. As I recall, that was the intended purpose of being able to change cache size. Some people swear it makes a big improvement, as far as loading, while others disagree about that. I happen to be one of them, who disagrees, because I have tried every cache size, and I still get the same annoying problems in Home. It doesn't become faster, when logging in, loading spaces, loading avatars, and more. It always stays at the same speed for me.

2. Wardrobe is like a total nightmare. Anymore, I am lucky if I can do so much as change one piece of clothing, without a major freeze up. It's ridiculous how every little item ALWAYS has to load. Isn't there a better method for this? Anyway, it's not just about the loading, when it comes to wardrobe. The few times I am able to change, without freezing up, I can't seem to keep the clothing that I picked out for my avatar, on my avatar. If I change her shirt or pants, the shirt or pants she was wearing previously, will come back. This has happened with jewelry, hand items, head items, shirts, pants, shoes, and accessories. Other times, it will wait to change my avatar's clothes, after I've signed back into Home or after I have entered a different space. The avatars that I have saved, will ALWAYS end up having something on them that I didn't put on them. They will not keep the same clothing or other items on, that I saved them with. If it is not freeze ups happening, or clothes changing on their own, F13 is plaguing my wardrobe. This has been going on for more than 3 months and it is VERY annoying.

3. Delete and reinstall should not constantly be the answer to solve every problem that occurs with Home. I have done delete and reinstall, too many times, every single month, sometimes I have to do it a few times a week. Still, that never solves the problems. Monday, I deleted Home, after another fun wardrobe freeze, and I ended up with corrupt data under the Home icon, yet again. The only way to fix this, that I know of, is to restore the file system. After that was over and fixed, I didn't reinstall Home right away, like I normally would. I am so fed up with the constant bugs, I am hardy in the mood to keep reinstalling Home, let alone sign into Home, only to find the same problems are still there waiting for me.

4. Decorating one of my apartments, has also become a nightmare, as well. Placing an object I have chosen, should only need to be done once. Instead, I've found myself waiting 15 minutes, to see if the object I placed, the first time, will show up. If it doesn't, I have to go back into the add furniture menu and get that same object out again. Sometimes it will work on the second try, other times it takes a third try. It's insanity, I tell you.

5. I don't know what it is about Central Plaza that has it out for my console, but the space still freezes up. However, I will give the space credit, because instead of freezing on me right away, it gives me some time to get into a good conversation that I don't want to miss. If I am lucky enough to stumble upon an empty Central Plaza, I have 0 problems. Whatever it is about that space, it's being passed to the Sodium space. That space is hell, while just waiting for everything to load and nothing more.


When it comes to trying to make things load faster, I have tried everything. I have upgraded my internet, a couple of times this year and that didn't seem to improve speed for Home, it remains at the same pace as always. My modem has been reset a few times, to see if things will work faster and that doesn't seem to improve anything, either. I even had a filter changed, as it is required within a certain span of time. The only thing I have not done, is tear up my PS3 and scatter all of the pieces all over the place. The only time my connection gives me a problem, is if I'm playing one of my games online and my connection doesn't play well with another player's connection. Also, a few people on my friends list, get a lot of the same problems I do. So I really think that it is just Home being the problem.

Whatever the deal is, Home really needs some major improvements, functionality wise and bug wise, and I hope that this is being worked on, because a lot of people are going to end up saying "To hell with Home, there's better things to do.", if the program remains this way for another year. Some people on my list, have already left Home for good, because they're tired of the things that do not function properly and the bugs. I'm getting closer to wanting to say to hell with the program myself, even though I've invested a lot of money into it.

I liked Home, I really did, I still like it a little, and it has loads of potential. Still, it is in dire need of more attention and improvements being made to it at a faster pace than now. Programs like this crash and burn, without more dedication and work going into them as they grow. I'm not saying I want it to crash and burn, I'm just saying it needs more focus on it.

Awards in crappiness.

So it seems more and more topics keep appearing in the tech support graveyard involving the apparent & constantly missing items. In this most recent post:

For the last year, I've NEVER had a problem with Home.  Except for a occassional disconnect, HOME has never screwed me over the way it did this morning.  Woke up, logged on, and found out:

Every reward from every promotion since E3 - GONE
Every reward from most of the spaces, such as Motorstorm, Siren, the HOME theatre, IREM Square, ETC... - GONE
Only stuff I have left is ones I bought from the PSN store for FREE
I had atleast 100 rewards from different spaces and promotions now completely erased from HOME for no reason.
Moderators, do something about this bug.  PLEASE.

 When using Home we usually warn people not to invest money into it, because it is the easiest thing on the Playstation Network to lose money on. However we often forget to make mention that investing time into getting reward items is just as futile because they are constantly lost. Easiest solution: don't use Home.

Bioshock's "Active Furniture" problem

From the tech support graveyard:

I have the Bioshock apartment it's really nice. I then bought all the bioshock furniture. There are ten pieces total. Six (6) of them I repeat Six (6) are "active furniture". Then when you purchase the Bioshock space you get one more "active furniture" the incinerate poster. For a total of seven (7) "active furniture" pieces. To add insult to injury you can only use two (2) "active furniture" in any space including Bioshock.

How are two sofa's, two chair's and three poster's all that do nothing. "Active Furniture".   Now what do I do I was trying to have a Bioshock only space now I can't.I can see why there is "active furniture" namely the active 8 UFO kinda fun. Even the star wars statue it's head moves at least. What does this furniture do that makes these active.

When I called support asking them why? They knew nothing I ask them why is there no warning that this item is "active furniture". I got a no comment and they said no refunds.  Playstation I think your system is great.  But you have to fix this....

 Translation for those unaware, a Home space is an area you can purchase and decorate. An "active item" is an item that has some type of active element. However it is limited to two items, which you're only told after you purchase them and try to decorate with them. Home has no official FAQ or "How to" documentation. So this poor person bought the biosock apartment then 7 more pieces. Now the user is stuck with the bill for things they cannot use.

Bowling alley bandwidth

According to this topic:

My PS3 transfers 2-4mbps all the while I'm in the bowling alley, which is pretty much maxing out my internet connection. So far I've only seen it happen in the bowling alley, in other spaces bandwidth use is normal.

Excessive bandwidth = poor coding

Still Waiting!

Remember this post? Still waiting nearly a month later. We first reported this bug back on August 12th.

Poker Table Not Appearing In Inventory

According to this topic:

I purchased the Poker Table earlier today. During the purchase process, I was required to refill my e-wallet. I entered my password and did so. It then processed my transaction and asked me if I wish to publish my purchase on Facebook. I selected for it to publish, and received an error message saying it could not do so.

With no option left, I exited the menus and went to a the London Pub to put my table in. I could not find it in my inventory. To troubleshoot, I revisited the store in the mall to purchase it again, and the red symbol by the item did not appear. I selected the Poker Table again as if to purchase it and received a message that said the item is not available at this time?

Has this happened to anyone?

Chainsaw shirt warning:

Many users are reporting the following about Male Shirt with Chainsaw:

Friend and I just purchased this shirt, got charged but nothing in inventory and no red cart icon so it's not crediting correctly.

 Same thing happened to me as well! :\ I hope it's fixed soon i was excited about that shirt... It was gonna be one of my fav shirts...

I can confirm that this happened to me as well.  The shirt is not in my inventory, but I got an email receipt confirming my purchase.

Yeah, I couldn't find it either...oh well.....I'm sure there will be a fix soon!

Naked Avatar?

According to this post:

MY AVARTAR IS INVISIBLE NO MATTER WHERE I GO BOWLING SHOPPING EVERYWHERE I APPEAR NAKED

More False Advertising & Sexual Harassment

Via the tech support graveyard:

On August 23rd, the Sodium Starter Pack for Home became available in the PSN store for $6.99.  From the advertising posters seen in Home and in the PSN Store itself, I was pleased to see that it included the black version of the bartending outfits and specifically the Black and Grey Waitress Uniform (bundle)

Unfortunately, when purchasing the S1 Starter Pack this is NOT what you get -- instead I found these two incorrect clothing items added to my wardrobe collection, the "Sodium Scorpio's Pink Waitress Uniform Pack - female" (shirt with black arm tattoo, and skirt with pink leg warmers):
 
Since the ads clearly promised that we would get the "Sodium Scorpio's Black and Grey Waitress Uniform Pack," I would NEVER have bought this Starter bundle had I known that it actually contained the Pink version of the clothing.  It would have been cheaper to simply buy the game together with the black uniform separately!

Well this Starter Pack is intended for new users to the Sodium games, which til now I hadn't really explored .  So I tried on the pink outfit anyway, and let me say, while wearing it I wouldn't wish the instant bombardment of "How old are you" and "Where are you from" that I received, on ANY new user.  The episode confirms my experience that Home users typically expend unwanted attention to the clothing worn by female users.  Wearing a hot pink pre-teen outfit makes it twenty times worse.

Obviously the purpose of the bartending clothing is to enable playing the mini-game -- the point is not to invite additional harassment upon the player! -- so I'm sure that this isn't what Marketing intended when they put together this starter package for Sodium.

Please fix the Starter Pack download to give us the black-and-grey version that we paid for.  Thanks.

Delete & Reinstall

I think most people with issues with Home (I.E. Everyone) are sick of hearing the classic bug fix "delete and reinstall." For those unaware, in the tech support graveyard whenever someone has a problem the userbase will tell them the best way to fix it is to delete Home off the PS3 and reinstall it. So I decided to show how often it happens.

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That's just 30 examples. If I wasn't so lazy I could have easily gotten 100 or more.

Problems buffering trailers in "games.com 2010 event" area

From the tech support graveyard:

So I've gotten all but 2 of the rewards from the "games.com 2010 reel of fortune" game (the dead nation and socom ones), but I'm having trouble getting them. If I enter the game and the trailer is of a game other than the 2 forementioned, it owrks fine. But if the trailer is for one of those 2 games, the screen flashes the "buffering" sequence for a split second before remaining black. It does nothing but just remain black and not load the trailer. I've waited for a very long time (10 minutes or more) numerous times in hopes that it will change and I can earn my rewards, but nothing changes. When the screen remains black, the other players are stuck looking at the "waiting for other player" screen and usually get too frustrated and just leave. I have no idea what's causing this. Please help me out!

More People Losing Money

More money lost to the "black hole beta" that is home. From the Tech Support Graveyard:

Ok, once, haha, Home's network sucks, screw you. Funny never. Twice? This is obsurd. AND I paid for it this time!

Last night I bought a 50ticket after getting the majority of my items back from the first time I got screwed out of a week's worth of items. BEAT MIDWAY, and still have my golden jacket, but what's this? The SAME items I won back are gone, including ALL Gamecon and Subway prizes, the shirts for each of which are no longer available. Also this time the AlphabeTees that were free are gone. I still have the prizes I won using the tickets, minus the clown wig, and I still haven't gone to see if Darla is still at my Den(assuming these prizes going AWOL again means I lost Midway points again)

So let's sum this up... TWICE now I've lost ALL Gamecon & Subway items & a handful of Midway prizes, and now the AlphabeTees and some MORE Midway prizes are included in the disappearing act this time. I bought tickets to win them back too, and those Gamecon/Subway prizes can't be retrieved a third time because the shirts are no longer available. A MOD better intervene on this, because this is complete nonsense.
TO BE SPECIFIC: ALL prizes between 7/31 and today are gone.

I do not hack, I don't region-hop items, I don't cheat. I win and pay for my prizes and items fair and square, I want them back, and I want some confirmation this will stop happening. An honest paying customer shouldn't have such insane problems.

I used to have that same complaint when I was a Home user. I've yet to see the $600+ I spent on it.

Falling Through Floor

Seems the Chamber Apartment is still having issues, all these years later:

Whenever I try to place anything in the flooring section in my Chamber, it just falls through the ground, and I can move it through the whole place like the old Harbour Studio glitch.
Same thing happens with small and flat objects, such as the PSP Go or the food objects from IREM.

Anime Picture Frames

Here's a good example of why you shouldn't purchase anything in Home. In a topic posted originally on April 1st, 2010, the author states:

I just bought both picture frames from the anime section in the furniture store and I can't put pics in either one.

The little frame has a matrix time deal going on it and I am using the wall picture frame as a wall mounted flat screen right now.

 I remember seeing this topic back then. Almost made a post about it. However, it appears 5 months later it's STILL NOT FIXED. I repeat, 5 months. No fix.

Posted the 23rd of August:

EFFFF!!! i just bought these without researching.... and im extremely pissed at sony for not fixing this... it clearly says

"PERFECT FOR THOUSANDS OF YOUR DIGITAL PHOTOS"

and yet you cant do put a single picture on them.... GIVE ME MY MONEY BACK SONY.... THIS IS FALSE ADVERTISING AND IS ILLEGAL!!!!!!!!!!

im gonna call them today and harass them untill i get my money back... or at least they can give me a working frame.

 We have told users this many times, paying for anything on Home is a gamble with your money. And with the eternal BETA tag, it gives them a free pass to steal your money.

Problem with Home

According to this topic:

I was standing in the WipEout space with friends when I noticed people coming up moving their arms but no text showing, I first thought they on my block list but soon every other person in the whole space started doing the same thing(I could see what my friends typed) , going to my apartment and returning didn't change anything. I restarted Home and when I got back in, my friends list on navigator says no friends, and was the same in pda, but my friends were still on XMB list, the original problem with not seeing what everyone typed remained what can be the cause and a possible fix, thanks.

And of course the first fucking reply is directions to uninstall and reinstall home. Shocker.

Toy Story Outfit Warning

The new Toy Story outfits are bugged. Do not purchase them. It appears as always there's a bug, and in this case it appears to be stupider than usual. It appears they managed to get the genders completely backwards. According to this topic:

Did Sony/Home switch the male/female wings? I was in kiosk - looking at male - and saw the buzz lightyear wings on a female top - those dirty pillows DO give it away - hehehehe - then I froze - wait - my PS3 froze

Home: Land of a Thousand Errors

It's been a while since I've sat down and picked apart the latest bugs in Home. So Here goes.

Before that, I'd like to make mention once more that Home staff makes no efforts to communicate with it's users about bugs. This topic asks why there's no communication, which is truly an irritation. Of course Popeye the Hometroll Man dropped his 2 cents:

All last week the Home Managers have been at E3. There are pictures of them at E3 posted in PlayStation Home General. The Head Moderator of Home stood in for them relaying information. And then we had this last weekend.

The Managers are now back and are starting to post again. They have some catching up to do. There is no reason to insult or cop an attitude. Just keep your problem at the forefront so that it can be taken care of. Your problem will very likely be addressed or fixed by next Thursday.

Ok good point. Except E3 was 3 days, not a week. Oh, and Home staff has never, ever, ever, EVER made an effort to speak about bugs. But anyways. More bugs.

NEW BUGS IN HOME:

• Playstation Home error Z(7, -104) - Disconnection issue - NO ANSWER
  
• Mexico: NO Home Support Z(7,-12) - Users in Mexico unable to join in on Home - NO ANSWER
• wheres my Zerg shirt - Reward item not received - NO ANSWER
• Will they ever fix the Uncharted 2 space? - Updated space caused games there to become crippled and non-functional - NO ANSWER
• Cabin Boy: Trout Trouble Capers List Not Populating - Instructions for game not appearing - NO ANSWER
• Annoying Glitch - User is experiencing a glitch causing them to get kicked off Home each time they join - NO ANSWER
• Things are still broken and or missing. - User is asking about long term glitches that have never been fixed, such as the golf quiz - NO ANSWER
• Home Error Code: 7 - User is.... I think suffering from a bug that causes a reward item to not appear? I'm unsure. - NO ANSWER
• New Boom Box use error. - New (terrible) boombox item isn't functioning, causing crashes - NO ANSWER
• FEVA SIMULATION SHOP- "TRADER BEWARE" GREEN FOOTBALL MISSING - User's keyboard has broken capslock button. Also game isn't functioning correctly - NO ANSWER
• Toy Story 3 Andy's Room Jump on Bed problem - game not functioning correctly, not starting. Multiple topics on this - NO ANSWER
• Freezing in the gamer's lounge? - Gamer's lounge freezes PS3 - NO ANSWER