Angry User

Another really detailed and predictably ignored rant has been posted, with yet another user exclaiming their dissatisfaction with Home's terrible customer service:

I have had it up to here with SCEA's lousy service. I purchased a number of items on Playstation Home and SEVERAL of them were NOT as show in the description. I've contacted SCEA via their support line three times and each time I was put on hold for well over twenty minutes before being transferred to person after person who all said the same basic thing. Contact SCEA about SCEA purchases doesn't work. There is nothing they can do, even though I KNOW this to be incorrect as the Terms of Service Clearly state " All content is provided by SCEA, including content created or published by third parties." as well as each purchasing being "Solely between you and SCEA" with lovely words like "Although SCEA will try to ENSURE that all product descriptions and it's associates terms and conditions are accurate, errors may occur." as well as "You will have the option of either reconfirming your order at the correct price or canceling it." SO if they get the PRICE wrong they can cancel it but if they get the DESCRIPTION or the preview image is different than the PURCHASED ITEM they can't cancel it? Unacceptable.

I've spoken to three different people, Katrina, James and Mike the Senior Supervisor at the SCEA support line and ALL of them have given me incorrect information. I was told I would need to contact "HOME moderators" for purchase problems and issues and that "There was no phone number to reach them." I was also told there was a complaint form under contact information. So I go to check contact information and low and behold there is a number to contact them and NO COMPLAINT FORM. So where do I turn to now? How do I get my money's worth? How do I make sure I am not unfairly treated? I've half a mind to simply turn this over to the better business Bureau, maybe THEN SCEA would stop abusing my financial situation and sending me in circles I am extremely dissatisfied with the services I've gotten and trying to find resolution for this problem has only cost me MORE money.

WHERE is the complaint form? WHO do I contact? I'm at my wit's end and SONY is about to loose one of it's most loyal customers and all of his friends and families business. I'm about to tear my hair out here over a FEW virtual items simply because I can't get ANYONE to actually listen to me without telling me FALSE information. Please help me!

 Well said. However, per usual no answer has been given, and no refunds in sight. The user posts later on:

Well finally a response with information. Thank you. And I did indeed send an email to the Consumer Services department, they sent an automated email a day later saying they would response within 24 to 48 hours. So, this is the third day, and I'm still waiting. I'll post the exact e-mail I sent them. Though how else I'm suppose to contact anybody else or when or where or why is becoming rather tiresome since it always seems to be somebody else problem which no one I'm ACTUALLY talking to can do anything about, whereas those who supposedly CAN do something about it- Haven't talked back to me yet-. I still have yet to see anything regarding a complaint form as was told to me by the official SCEA tech support people. ...

I purchased a number of items on Playstation Home and several of them were not as show in the description. I've contacted SCEA via their support line three times and I was put on hold for well over twenty minutes before being transferred to person after person who all said the same basic thing. Contacting SCEA about SCEA purchases doesn't work, there is nothing they can do; even though I know this to be incorrect as the Terms of Service Clearly state “All content is provided by SCEA, including content created or published by third parties.” as well as each purchasing being “Solely between you and SCEA”. I've spoken to three different people, Katrina, James and Mike the Senior Supervisor at the SCEA support line and all of them have given me incorrect information. I was told I would need to contact “HOME moderators” for purchase problems and issues and that “There was no phone number to reach them.”

Yet the ToS also says “Although SCEA will try to ENSURE that all product descriptions and its associates terms and conditions are accurate, errors may occur.” And not two lines later states, “You will have the option of either reconfirming your order at the correct price or canceling it.” So if the price is incorrect it is possible to cancel it but if the description or the preview image is incorrect it can not be canceled? Unacceptable.

I was also directed to the forums and contact information for a complaint form; arriving there online I not only did not find the complaint form, but a second number to contact for support. This has lead me to believe I was directly misled simply to get off the line and or/given false information to frustrate me into no longer following the issue. But I will not. As stated below are the purchased items and a short reason for my extreme dissatisfaction with these purchases. I would like these orders to be canceled, the virtual items removed from my account, and the purchase amount of Five Dollars and Forty Five cents ($5.45) at the very least re-accredited to my Playstation Network Wallet.
If this is not possible, though I have been told “it is not impossible”, I would like to cancel all previous purchases, have them removed and the cash amount of twenty dollars ($20.00) returned to me via mail for this unacceptable and inexcusable breach of service etiquette.

 I'd also like the hundreds I spent on Home back. Hell, that's the entire reason this blog exists!

Problem? Delete!

I've noticed a trend on the PlayStation Home Support Forums. (Other then the complete and total lack of help by staff) It seems the catch all answer to any tech support issue is to delete Home and reinstall it. Which to me sounds like one of the stupidest concepts ever. Even stupider due to the fact that it actually works. Imagine if you replaced Home with Windows or MacOS. Imagine any time you had an error you went to a poorly coded tech support forum, which resembled forums of the late 1990s. Upon asking a question of any kind, no matter the error another USER (Not Microsoft or Apple's staff) told you "It can be fixed in two steps. Just delete your operating system and reinstall it." Home has the laziest tech support of any program found on a gaming console. Here's our suggestion, next time you have a problem with Home, delete it. Then just skip step two.

Non-Caring mods, Importing Items, & Hypocrites

Going over the last few days of stupid stuff, here's some interesting stuff sent in:

So, you think that importing items are against the rules? Well, it is. Doesn't prevent home users from abusing rerouting techniques to get things from Japan. But is that limited to hackers and exploiters?

What you see above is CydoniaX, HCM staff. Who is that she's dancing with? A person with a suit that isn't available to North American users. So, while they are banning folks who abuse exploits and hack in items, they're still taking breaks to have fun with users who do the same thing. The difference? Personal relationships with users.

Here is CydoniaX once again, this time importing items herself. Wearing items not available in North America.

ChronosViper, a HCV, speaks of importing items. But importing them to not wear them of course.

GlassWalls saying that someone being harassed isn't his responsibility because he is no longer a moderator

Voice It!

People are starting to get loud. Loud and tired. Loud, tired, and pissed off. It's reaching a boiling point where people are sick and tired of the HORRIBLE JOB that the home staff is doing. Such as this topic discussing the fact that the Paris Classical Wardrobe is shown in this bundle.

Here is a PRIME example of FALSE ADVERTISING, and why after I bought this, I'm really seriously thinking of taking SONY to court over this, because it is continuing time and time again... The picture below clearly shows the Paris Classical Living Room Bundle. Now look closely to the left, you will see the Paris Classical Wardrobe.

Should Sony be held accountable for putting inept people at the helm of a large scale product that's supposed to draw in users and profit? We're gonna say yes. But is it over? Nah, it's Home. THERE'S ALWAYS SOME NEW DELIGHTFUL MISADVENTURE. NEXT UP:

Why is the Hat advertised as being BLACK turn out to be the color GREEN? According to the topic:

You know.. I'm really getting sick of this.. This is now 3 issues I have found just in a few hours, and other people are find more.. But this one I bought and didn't notice it until I wore it.

The BLACK COWBOY HAT IS GREEN WHEN YOU WEAR IT!!

FIX IT.. I HATE GREEN!!!

Should the completely incapable Home staff answer or fix this? We'd like to say yes, but why is it items go unfixed for MONTHS at a time? Why is it not possible for the HCM to at least say "we are aware of this bug?"


But lets get back to that Wardrobe. Or is it a wardrobe? This topic asks the question:

You know.. this update I must say has to be the worst as far as attention given on representing the items properly.. I'm very close in starting a class action for us, because well I'm sick of it. Just on this update alone I have been screwed twice by false advertising. See other posts.. now I pose a question to the HOME MANAGERS (which I'm sure will go unanswered, unless Glass shows up) But I want to know what the difference between these two items are besides a name change. I'm not paying for two separate items, when the only thing that changes is a NAME.

And last but not least, we get to this topic:

Umm.. has anyone bought the new beds yet?? Well all I can say (I have pics.. but to lazy to upload them now) is I hope your poor old tired avatar never needs to sleep.. You're asking why? Well first, they can't lay down only sit on the bed, and second.. He/she would never fit into that new nice comfy bed. LOL Yup you got it.. the size of the bed is way off. Your poor avatar might be able to get about half his/her body in it.. but that's about it..

Laaaaame. So no only are these pieces all messed up, but they are just sized completely WRONG. That's just BAD DEVELOPMENT. Bad support, bad development, bad staff, bad support, bad bugs, bad missing items, bad support, BAD, BAD, BAD.