Horrible Customer Service? Nothing New.

Yes. The following were taken off the Home forums. I filtered out the stuff about Sony Vaio, laptops, televisions and the rest. Tried to keep it in the range of the PS3. As you can see, the customer support is pretty much non-existent.

Sony thrives on it's past reputation
You knew this was coming, didn't you?
Sony Customer support, is it always this bad?
Games & gear: Sony Customer Support doesn't know how to use HDMI cables
Customer Service Ratings and Comments
Reader Rants: Sony’s PS3 customer service killed my baby
Sony PlayStation 3 and the "yellow light of death"
Disc Read Errors on PS3 Are Your Problem, Not Sony’s
HELP - 3. Restore File System doesn't seem to be working
Owners of bricked systems file suit on behalf of everyone who downloaded system update 3.0 or 3.01; demand unspecified damages.


With all these bad stories, is it any wonder that Home has absolutely NO CUSTOMER SUPPORT AT ALL? It's kind of sad, with Microsoft's Xbox 360 still leading the PS3 by 6.4 million that Sony wouldn't invest in getting a better reputation. The 360 lost a lot of credit when the red ring of death made them look ridiculous. C'mon Sony, don't tell me I bet on the wrong horse like I did with the Intelevision, Sega Master System, TurboGrafx 16, 3Do, Virtual Boy.... Holy crap, every system I buy is doomed.