All Sales Are Final, Even If You Didn't Receive Anything

This was sent to to Sony Tech Support via email by one of our readers:

I purchased waterfall terrace furniture bundle #1 the day it released and still haven't received two of the items in the bundle. I have contacted customer service and customer service told me to contact mods in the forums. Neither of these have worked in resolving my problem. I want the complete bundle or I want to be refunded for the incomplete bundle.

Please see the following purchase confirmation.

UP9000-NPUQ00010_00-

WTRFALTERBUNDLE1-UQ01 Waterfall Terrace Set 1 (PlayStation(R)Home Virtual Item) $4.49

So, he paid money for something, and didn't receive it. Seems pretty straight forward. That should be a simple fix. Sony's reply:

Hello [name removed],

We sympathize with your situation you are having with your Playstation Home purchases. We apologize for any inconvenience. Unfortunately, we are unable to grant your request for a refund at this time. As stated in the user agreement for the PlayStation Network, all sales and purchases are final. The following Knowledge Center articles may help resolve your problem:

Article Title: Help with PlayStation Home
Article Link: http://playstation.custhelp.com/app/answers/detail/a_id/1360

Article Title: Requesting a refund
Article Link: http://playstation.custhelp.com/app/answers/detail/a_id/344

Regards,
Catrina G.

THE GREAT SONY HOME TECH SUPPORT BRUSH OFF! This isn't just sad. It's illegal. I'm going to add a link to the side of our blog and give it here as well. It's a pretty well known site called "Rip Off Report." (http://www.ripoffreport.com/) I think it's time Home started getting the recognition it deserves for the job it is doing so poorly.