Showing posts with label waterfall terrace. Show all posts
Showing posts with label waterfall terrace. Show all posts

Sunday, January 24, 2010

The table that won't hold

According to this post:

Hello all my dear friends at HOME.. I have stumbled yet another example of Sony's false advertising and I'm here to provide once again the item and their deceptive description, so you the buyer can be warned! I may one day, just start a thread and update it with all the items I find that are in my opinion nothing but deceptive and false advertised items. Let me know what you think and maybe tomorrow I will start that thread..

Anyway, my friends, here is the next item up for False Advertising!

It is the beautiful Waterfall Terrace Bear Table. (See picture below) When I saw this I had to have it.. It's one of the items missing in the original bundle, that so many people are having a hard time getting. Anyways. They show this beautiful table, and I admit is really is nice.

Now, here's the description of the table in Sony's own words.

"It makes a great conversation piece and YOU CAN PUT THINGS ON IT."

Fact: You can not put nothing on it, when you try, it falls off! So once again... Sony Bull**bleep**s us!

I don't know about you guys, but this is really getting out of hand, and it needs to STOP!

So much bear, so little time. Reminds me of a joke. A bear and a rabbit are shitting in the woods. The bear asks the rabbit "do you have problems with shit sticking to your fur?" And the rabbit responds no. So the bear wipes his ass with the rabbit.

In this case Sony is the bear, and the rabbit is the Home community.

Friday, January 22, 2010

All Sales Are Final, Even If You Didn't Receive Anything


This was sent to to Sony Tech Support via email by one of our readers:

I purchased waterfall terrace furniture bundle #1 the day it released and still haven't received two of the items in the bundle. I have contacted customer service and customer service told me to contact mods in the forums. Neither of these have worked in resolving my problem. I want the complete bundle or I want to be refunded for the incomplete bundle.

Please see the following purchase confirmation.

UP9000-NPUQ00010_00-
WTRFALTERBUNDLE1-UQ01 Waterfall Terrace Set 1 (PlayStation(R)Home Virtual Item) $4.49

So, he paid money for something, and didn't receive it. Seems pretty straight forward. That should be a simple fix. Sony's reply:

Hello [name removed],

We sympathize with your situation you are having with your Playstation Home purchases. We apologize for any inconvenience. Unfortunately, we are unable to grant your request for a refund at this time. As stated in the user agreement for the PlayStation Network, all sales and purchases are final. The following Knowledge Center articles may help resolve your problem:

Article Title: Help with PlayStation Home
Article Link: http://playstation.custhelp.com/app/answers/detail/a_id/1360

Article Title: Requesting a refund
Article Link: http://playstation.custhelp.com/app/answers/detail/a_id/344

Regards,
Catrina G.
THE GREAT SONY HOME TECH SUPPORT BRUSH OFF! This isn't just sad. It's illegal. I'm going to add a link to the side of our blog and give it here as well. It's a pretty well known site called "Rip Off Report." (http://www.ripoffreport.com/) I think it's time Home started getting the recognition it deserves for the job it is doing so poorly.

Loads of Disappointment


I've been going through the forums, collecting things for blog posts. But there is too much going on, I'm going to have to turn it into one big post.

First the Waterfall Terrace fishing game. It appears to be fixed, except for that same bug with the 6th lure not unlocking. According to this post:

I called SONY about getting a refund for the waterfall terrace, which is a more resonable refund since the product wasn't working. The customer service rep told me to speak with the home community managers about a refund. I PMd glasswalls & Locas Star, awhile ago, and they don't even have the decency to respond to me. Lesson learnd, (SIC) just don't spend money on home.

I know the money I spent on home isn't going to improve the server load times, or give us what we want like music/movie players for personal spaces. The only thing they're focused on is pumping out more silly virtual clothes & not so interesting personal spaces, so whats the point...

Shocker, more ignored tech support. Continuing on, there's the matter of I DEMAND my money back which we had mentioned in a previous blog post. One user makes a very good point:

False advertising is okay just because it says all sales are final? It's not a valid contract if you are not getting what you are paying for.
Very true. Next we move on to a user who managed to glitch his way outside the Paris Clocktower. Wow, that took what, 24 hours?

while trying to put the PsP-Go object on one of the shelves in the clock tower, it slipped through the back of the shelves.
Figured while i was on the outside I'd take a few pictures before i canceled the furniture and tried again.
Speaking of Paris Clocktower being disappointing, this user made the mistake of buying it:

this place just sucks! its small. it only looks big. its not even big as the summer house! this is sooo frustrating. i wish i could give it back to them. i think the only thing that could make me more upset is if i bought the ratchet and clank "home". my decision was between the water terrace and the clock tower. now i know next time im not buyign anyting sony hypes up from home. sorry for this post but i HAD to vent!
Small huh? Seems people really have been disappointed with the Paris space. Many people for many reasons. I think it's safe to say, like the Wizard's Den before it, Paris Clocktower is a huge failure, and most people who buy it are disappointed. Speaking of personal spaces and disappointment, have we mentioned recently that the folks who got the Waterfall Terrace furniture are still being screwed out of stuff they bought?

Well, those who bought the Waterfall Terrace Furniture Bundles when they first came out and was missing 2 pieces did you call Sony and if you did.. did you get the code for the two missing pieces?

I just got a call from Carl, from Sony Tech. Support and sure enough he gave me my code for my two missing pieces.

So please if you by something and don't get it.. call them, and if it goes unresolved call again. It's been about 12 days since I first stated to send emails and probably 8 days since I started calling them.. (and I only had to call 3 times). And they did call me today.. gave me a code and I ve
rified it by going to the Terrace and looking and my inventory.. and boom they are there.. Wooo Hooo.

Also, who loves a good contest? We know we sure do. Especially when we win and get completely ignored:
Hello HCMs,

I don't know which board to put this in, as I don't really want to involve anyone else, just yourselves. I thought support would be best.

I'm still awaiting any news regarding the results of the Uncharted 2 Torch Race contest. Last I successfully spoke with you was when I PMed GlassWalls in late December. Early January, I was announced as the winner.

I've sent you PMs about this, but I don't know if they get lost in your inbox. I've compared some messages I've sent with others, and it seems (correct me if I'm wrong) that messages that have not been read by the other party are bold-faced. The messages I've sent you are, in fact, in bold, hence why I think my messages are being lost in that abyss that your inboxes may be. :smileywink:

I'm just hoping to make contact! :smileyvery-happy:

Good day!
We hope a tech support question like that will be taken care of. We'll assume it won't be, but We'll hope anyways. Sit back and take a load off, you're going to be waiting a loooooong time. Oh, and since we're speaking of sitting down, why not sit on non-functional items?

I've seen a lot of complaints about:

  • bundles not including all items
  • 6th lure not unlocking
  • leaderboards and progress being wiped

...but has anyone else noticed that:

  • the dark leather loveseat only seats one?
  • the dark leather sofa only seats two?

By definition, a loveseat should seat two and sofas should seat at least three. On the dark leather loveseat, the avatar sits in the middle, spanning the 2 cushions. On the dark leather sofa, one avatar sits on the left cushion, which is normal, but the other avatar sits between the right and middle cushions. It's just plain awkward and deprives the owner of 2 seats. When we have large spaces, a 12 person maximum occupancy and a 50 item limit, every seat is precious!

The light leather bundle loveseat and sofa accommodate the correct number of people.

then another joins in:

Well I'm going to bump this.. because I feel these items are defective.. and I guess I'll be fighting for a refund again...

HEY YOU 3 HOME MANAGERS.. HOW ABOUT DOING YOUR JOBS FOR ONCE and ANSWER THIS.. Are you going to look into this furniture, so it actually seats the number of people it should seat???? IF NOT, I'm getting a refund on this.

We're gonna have to disagree, loveseats aren't for two people, what definition are you working with? Oh, the dictionary one, gotcha. Speaking of Soft & fluffy, remember the Stay Puff Marshmallow man? Remember that broken shirt? Well, folks are still discovering it:

I noticed that the Ghostbuster Stay Puff Marshmellow Man shirt has an error. The once black shirt is now covered in green and red stripes and says "NOT FOUND".
Yup, been broken for a while. Reply from other users?

1) Should of checked here first.. that's an old old old bug.
2) Yes. he sure does And I PAID for that shirt over six months ago! Hasn't worked right yet.

3) It is an old bug. VERY old. So why isn't it fixed?

So early, so many complaints. Lets see if they are all fixed today! Yeah.

Friday, January 15, 2010

Wow. Amazing CydoniaX!


We recently got an email requesting to identify and make notice of the broken fishing game in the Waterfall Terrace personal space.

I just wanted to drop by and say it's wonderful how you are making everyone aware of the situation that is now taking place in home. May I make a suggestion that you start attacking the Waterfall Terrace bug threads.. It's been a week now, and now the house is basically useless, and the fishing game is dead. Later if you'd like I could go into detail the horror I'm going through just trying to get the 2 items I paid for from that bundle. lol.
So off to the Home support forums to see how many threads were made regarding the broken game. What I found actually made me laugh out loud.

Could an HCM at least acknowledge that you are aware of the problems that exist in the Waterfall Terrace? As of right now, we dont even know that much! How are we supposed to know that anyone even knows about it if you dont at least post the simplest acknowledgment of it? I mean what other recourse is there? There are multiple threads about it and now another one, so why dont you spare the people that purchased this space some grief.....please!!! Thank you.
Seems like a pretty straightforward request. And after this post, this post, this post, and this post the staff is pretty much aware of the situation. CydoniaX actually spent 20 seconds to paste a url and leave! Now that's progress.

Thursday, January 14, 2010

Dragon's Den - Den of Disappointment


----
I hope before you buy this piece of garbage you watch the video. If it's your thing, cool. But I find the space to be a real disappointment after spaces like Ghostbusters, Neptune, and BEARCOCK waterfall.

Monday, January 11, 2010

Home's Terrible Support. How bad is it? 10 unanswered posts.

I decided I was going to go on an adventure to the PlayStation®Home Support. See if I could dig through there and find some answers to WHY things don't get accomplished. I decided to pick 10 different support posts that should have been answered, that have not. This is what I found: (all references to pages are pages by the default settings)

First is this post, 6th Lure Is Broken!!! (When will this be fixed): At this point the topic is a little more then 28 hours old and two pages.

NO RESPONSE FROM STAFF.

Secondly this post, user from quebec redirect to european server: Currently this post is four days old, the person posting claims that the issue had been going on since Thursday the 7th. Three pages.

NO RESPONSE FROM STAFF.

Third, How do I get missing ITEMS?: As of this point, this post is a week old. 2 pages long. The person posting it even says:
First, since SONY has like NO CUSTOMER SERVICE at for home, and PM's GO UNANSWERED how do you get items you are missing?
NO RESPONSE FROM STAFF.

I decided to stop picking on the new posts. I mean, a week isn't forever. I went back through the pages to page five. Surely things here had to be answered. Unanswered post four, Central Plaza FREEZES,,,needs Maintenance!!!: This post was posted 1 month 6 days ago.

NO RESPONSE FROM STAFF.

Page 6 of the forum, post number five, Why does my Ghostbusters StayPuft shirt look all screwed up?: posted 11 days ago

NO RESPONSE FROM STAFF.

Page 13 had this gem, number six in my count, MAKES ME SICK!: posted 18 days ago.

NO RESPONSE FROM STAFF.

Page 13 also had this post, number seven, Why is it I have yet to get support for my missing paid item?: posted 2 months ago. 3 pages long. To quote:

I've called Sony Support 3 times since Home's 1.32 update and they told me that they can not refund my money for my missing "Female Do-rag". They told me that I have to contact the Home Managers or the Home Moderators to either get my money back or to restore my missing item. I've PM Locust Star 2 times and I've PM Cydonia and Glasswalls at least once. I've even sent an email through the support form and not one person from Sony replied to my problem. What the hell kind of support is this company is running. I haven't even got a reply that someone is going to look into my problem. It seems that the people who run home can only ban people from home or provide service that will line their pockets with more money. I'm very disappointed in the service from this company it makes me not want to purchase anything from the Playstation network anymore seeing how they can not provide technical support for my purchased products from the service.
NO RESPONSE FROM STAFF.

Number 8, from page 15, Over-moderation (Directed at forum staff): This was actually replied to. It was given a half assed reply. (The admin asks that if your post is deleted to take it up with the mod who deleted it. How is that possible of THE POST IS MISSING? Astounding.)

LAME RESPONSE FROM STAFF

Page 16, unanswered post number nine, I DID NOT GET THE TURKEY STATUE, CP lag crashed me!!! HELP : Posted 21 days ago.

NO RESPONSE FROM STAFF.

And finally #10, Lost and Found!: This post is for support for missing or broken items. It is six pages long. It has been going for two months. It is full of tons of folks who paid for things they didn't receive or that don't work.

NO RESPONSE FROM STAFF.

Tune in later as I continue to expose the support forums lack of support, and the lame duck job that the home team is doing.

Friday, January 8, 2010

Going fishing? Don't forget your BEARCOCK

If you're seeing this at the right angle, the Waterfall Terrace has a bear... with a massive phallus. Kudos to the development team for slipping us all a little bear cock. I'm hoping maybe eventually the rest of home can quit being so tight assed.

Thursday, January 7, 2010

Good point

A good point in this incredibly long post:

HCM's, here's an example and its from L_S's most recent PlayStation Blog-post on Jan. 6, 2010: The headline reads....

This Week in PlayStation Home: Waterfall Terrace Personal Space, NCAA Football Jerseys + Loads More!

First of all, I love this update and I think its a great way to start off 2010. However, please tell me where's the "+ Loads More!". Because clearly the only other thing that was in this update but missing from that heading are the Assassin's Creed 2 items. And we really all know that the Assassin's Creed 2 items, in no way, shape, or form constitute as "+ Loads More".

It seems that misrepresentation has become common via the HCM. I hope they will answer this post rather then lock it. (At this time they have not answered nor locked said topic)