Poor Frog Canadians (Part #2)

A day or so back I posted about Canadians losing their items. I stated the following:

Sorry to tell ya, but there's not shit you can do. The mods will not help you.

And after looking into my crystal ball, the topic has been moved by shungokusatsu to the Home Tech Support Graveyard. Our sympathy goes out to the poster of the topic. It's unfair that they refuse to help you. If we ever figure out a way to help you, we'll shoot you a message. Best of luck.

Poor Frog Canadians!

After being randomly switched to the Europe server, many of the French Canadians got really irritated. Rightfully so. Now they are coming back from their visit to the Old World, and it seems they left some stuff behind.

Since last week, all French Canadian users of Home got "free vacation" to Europe. We got all redirected to European servers of Home by error...

Today the problem got resolved, but there is another one!
Many clothes and prizes that I had unlocked in the past are missing for me now. It looks like that I have lost all my Theater Prize and Special Event Prize...
Here's the list of my missing items and clothes:
Legion T-shirt (Male / Female)
Happy New Year 2010 T-shirt (Male / Female)
Happy New Year 2010 Hat (Male / Female)
Christmas Tree / Christmas Tree (decorated)
Open Beta Anniversary T-shirt (Male / Female)
*Gold Chain
*Ninja figurine
*Guitar
Racecar
*Fish Hat Ornament
*Hamster
*Xi Butterfly ornament
*Film reel ornament
*Brain on plate
*Stone Turkey Statue
*Home logo
Lawman Vest (Male / Female)
Turkey Costume (Male / Female)
PSPgo Hat (Male / Female)
Best Ranger Competition T-shirt (Male / Female)
Criss Angel Coffin Coffee Table
Criss Angel's Mindfreaking Coffin Couch
Blue Glasses
Disco Glasses
Phurba Dagger
Zombie Costume (Male / Female)
Cole Outfit

What are we gonna do? Will Home help us?

Sorry to tell ya, but there's not shit you can do. The mods will not help you.

Success!

According to Glasswalls @ 12:07 today, Our French Canadian friends will be coming home from their "deportation." I'd like to thank GlassWalls for actually keeping us in the loop. He also did this recently with the Waterfall Terrace furniture. I'd like to go on record as stating I don't feel the staff is the enemy, I just heavily disagree how they function/malfunction. I'm not only here to take a dump on them, I'm here to push for the little guys. As for GlassWalls, thanks for keeping us updated. In the future I'd request of you to at least acknowledge that you've received complaints. Otherwise the entire community as a whole is stuck being ignorant. If history teaches anything, ignorance breeds hostility.

Quebec users remain unanswered

Recently, all users from Quebec, Canada are being directed to the EU servers. Sadly, when I started home I wish I had so I didn't have to deal with the embarrassment that is Home Staff for North America. However, if you've been on a server for a long time, and all your friends are there, it can be a real irritation to have to start all over.

Literally more then half of the posts in the first page of the Support forum are related to this. Here are some of them:

MAJOR PROBLEM: Quebec Users Redirected to Euro Servers, Canadian users pls try the phone. U will find absolutely NO help here from Sony, redirection problems to europe. moderator where are u???, user from quebec redirect to european server, quebec users redirected: FIX!, PLEASE FIX THE PROBLEM THAT FRENCH CANADIAN ARE REDIRECTED TO EUROPEAN SERVERS, SONY, PLEASE FIX THE BUG - QC USERS REDIRECTED TO EU, CAN SONY PLEASE DO SOMETHING ABOUT QUEBEC USERS REDIRECTING TO EU SERVERS ?, and on and on.

But the main questions I see are these: WHERE ARE THE MODS, WHERE IS THE COMMUNICATION. Put down the Taco Bell, and answer some questions. As for my French Canadian friends, Lâche pas la patate!

Home's Terrible Support. How bad is it? 10 unanswered posts.

I decided I was going to go on an adventure to the PlayStation®Home Support. See if I could dig through there and find some answers to WHY things don't get accomplished. I decided to pick 10 different support posts that should have been answered, that have not. This is what I found: (all references to pages are pages by the default settings)

First is this post, 6th Lure Is Broken!!! (When will this be fixed): At this point the topic is a little more then 28 hours old and two pages.

NO RESPONSE FROM STAFF.

Secondly this post, user from quebec redirect to european server: Currently this post is four days old, the person posting claims that the issue had been going on since Thursday the 7th. Three pages.

NO RESPONSE FROM STAFF.

Third, How do I get missing ITEMS?: As of this point, this post is a week old. 2 pages long. The person posting it even says:

First, since SONY has like NO CUSTOMER SERVICE at for home, and PM's GO UNANSWERED how do you get items you are missing?

NO RESPONSE FROM STAFF.

I decided to stop picking on the new posts. I mean, a week isn't forever. I went back through the pages to page five. Surely things here had to be answered. Unanswered post four, Central Plaza FREEZES,,,needs Maintenance!!!: This post was posted 1 month 6 days ago.

NO RESPONSE FROM STAFF.

Page 6 of the forum, post number five, Why does my Ghostbusters StayPuft shirt look all screwed up?: posted 11 days ago

NO RESPONSE FROM STAFF.

Page 13 had this gem, number six in my count, MAKES ME SICK!: posted 18 days ago.

NO RESPONSE FROM STAFF.

Page 13 also had this post, number seven, Why is it I have yet to get support for my missing paid item?: posted 2 months ago. 3 pages long. To quote:

I've called Sony Support 3 times since Home's 1.32 update and they told me that they can not refund my money for my missing "Female Do-rag". They told me that I have to contact the Home Managers or the Home Moderators to either get my money back or to restore my missing item. I've PM Locust Star 2 times and I've PM Cydonia and Glasswalls at least once. I've even sent an email through the support form and not one person from Sony replied to my problem. What the hell kind of support is this company is running. I haven't even got a reply that someone is going to look into my problem. It seems that the people who run home can only ban people from home or provide service that will line their pockets with more money. I'm very disappointed in the service from this company it makes me not want to purchase anything from the Playstation network anymore seeing how they can not provide technical support for my purchased products from the service.

NO RESPONSE FROM STAFF.

Number 8, from page 15, Over-moderation (Directed at forum staff): This was actually replied to. It was given a half assed reply. (The admin asks that if your post is deleted to take it up with the mod who deleted it. How is that possible of THE POST IS MISSING? Astounding.)

LAME RESPONSE FROM STAFF

Page 16, unanswered post number nine, I DID NOT GET THE TURKEY STATUE, CP lag crashed me!!! HELP : Posted 21 days ago.

NO RESPONSE FROM STAFF.

And finally #10, Lost and Found!: This post is for support for missing or broken items. It is six pages long. It has been going for two months. It is full of tons of folks who paid for things they didn't receive or that don't work.

NO RESPONSE FROM STAFF.

Tune in later as I continue to expose the support forums lack of support, and the lame duck job that the home team is doing.